Some common questions you may want to know the answers to.
We don't provide a service as such, because smart buyers don't pay for services but invest in improved conditions, including but not limited to higher sales, lower cost of acquiring new business, better exposure to the global market, enhanced customer services, better brand recognition, higher reputation and lower level of stress and frustration. Our clients have hired us to help them to garner these benefits.
We understand that the Internet is a marketing tool, thus your website must include some key components:
Decision- and action-provoking [inducing, eliciting] content
...and any Internet marketing firm worth its salt must have demonstrable in-house expertise in all three areas. We have a team of specialists in each area, and the synergy between them creates exponential improvement in our client's condition.
3. What did you say about guarantee?
4. How does Galaxy Interactive keep up with rapid changes?
Through lots of research, ongoing study and plain pragmatic client work. Being in the trenches every day inspires us to learn very quickly.
5. If I want to switch to Galaxy Interactive, what do I have to do?
Nothing. Not a sausage. Whenever you are ready to switch to Galaxy Interactive, you just have to say the word. Our goal is to get the job done as seamlessly as possible and take the burden off of you. We will copy your existing site if you have one, set up your site and emails on our servers, and then request the change that will point your website over to our servers.
6. If I don't have a computer, can I still have a website?
No problem. Just because you want to enjoy the good taste of cheese, you don't have to put up with the smell of the cow pie. We have all the equipment to keep your site up and running. We also welcome you to come to our office to view your website and let us know if any changes need to be made.
7. How long has Galaxy Interactive been in business?
We have been in business for over four years in this industry, and all of our staff members have significant experience from other Internet companies. With extensive experience in all services we offer, we are here to help you profit from our experience.
8. How much does it cost to have a website?
Since the Internet is a marketing tool and marketing is the most important investment of any business, and just like with any investment vehicles, you get what you pay for. It all depends on what you want to achieve as a result of having a website, so at the end of the day you decide what you are willing to invest. We will give your our suggestions regarding your site, but the decision is up to you.
9. How long does it take to have a website up and running?
Depending on the complexity of the site, we can have a website up and running for you within one week if you have the content ready. We will take the content, format into web ready language, and place it on our servers for the world to see.
10. What if I have a website and I need a few minor changes?
We are more than happy to save you precious time and money. If the changes are quick and simple additions or removal of information in your website we will be glad to do the changes as a courtesy. If the changes take more than a reasonable amount of time we will charge our regular hourly rate pro-rated of course.
11. Should I be making more money with my website than I currently am?
We believe there is always space for improvement regardless of how well you are doing. Depending on how much you have spent on marketing your site, who was marketing your site, and how good of a job they did marketing your site would be some of the determining factors in how well your website sales could be improved. Also to be considered are, your products and services, the pricing points, the demand for your products and services and your distribution boundaries. We will sit down with you to determine the potential your website can have and draw out a plan of attack to implement the best possible marketing strategies with your current marketing budget.
12. I am not getting good service from my current hosting company. What can I do?
The demand for Internet services is very high. Due to this and management factors, many Internet companies are unable to provide top notch services. Especially low priced companies have this problem for they have to work on large volume to generate revenue. They also don't have the capital to hire top notch talents and maintain cutting edge equipment.
We will go the extra mile to get your Internet and Network connected to the world so your company can benefit from it rather than lose from it. We want to prove to you that we go far and beyond your expectations of what an Internet Service Provider is willing to do for their clients. We are very excited to prove this to everyone we can.
13. Could you do a diagnosis for me without fully switching over to you?
Yes. You can request a Galaxy Website Performance Audit, which assesses your website from 23 different angles. Based on this audit, either you modify your site for yourself or your can hire us.
14. I want to switch to Galaxy Interactive. What is the next step?
Give us a call at 604-874-4678. We will take down some information from you, give you a breakdown of what we intend to do to get the ball rolling, and give you a timeline of the transition. We will continuously keep you posted as to our progress.
15. What kinds of opportunities am I overlooking on my website?
There are some 20 areas where a website can underperform. The big problem is that your website is interconnected. Look at it as a laundry line with lots of garments on it: You pull on the bra at one end, and the knickers at the other end start dancing. Poor content, or design alone can bring your website to a road kill on the information highway, turning it into the equivalent of the impotent husband: The position is filled but there is no production.
As the former British prime minister, Margaret Theatcher once said, "You may be on the right track, but if you just sit there you get run over". Sadly, many companies with great potential get run over on the information highway every day due to arrogance (we know this stuff) or ignorance (we are too busy to look at this).
